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Accessible Deluxe King With Historic TWA View
TWA Hotel Guestroom

Accessibility

The TWA Hotel Statement On Accessibility

 

Online Statement

The TWA Hotel believes in making our hotel and website easy to use for all people, including those with disabilities.

Hotel Accessibility

The TWA Hotel strives to accommodate the needs of all guests, including those with disabilities. The hotel and select guestrooms and restrooms are ADA accessible.

The TWA Hotel does not offer wheelchair assistance. We recommend checking with your airline to see if it is able to offer this service for its passengers. For information about accessibility services at JFK Airport, please click here.

If you have questions or concerns about the physical accessibility of our hotel, please contact (212) 806-9000 or info@twahotel.com.

Online Accessibility

To provide excellent service to all of our customers, the TWA Hotel strives to provide an accessible experience for users of all abilities on its website. The hotel’s website has been created in compliance with current ADA standards.

If you have questions or concerns about the physical accessibility of our website, please contact (212) 806-9000 or info@twahotel.com.

Third Party Websites

The TWA Hotel website contains certain links to websites hosted by third parties. We do not maintain the ongoing accessibility of these third-party websites. However, we are committed to providing an accessible web experience and ask that you please contact info@twahotel.com if you experience any challenges due to accessibility. It is our mission to provide you with the best possible service and experience.

Feedback

We are always working to ensure that our services are accessible to users of all abilities. If you have a suggestion or question about accessibility, please contact info@twahotel.com.

Accessible website and booking features include:

 

  • A website created in compliance with current ADA standards
  • People in need of accessible features can reserve accessible rooms during the same time and under the same terms that others can reserve rooms.

Accessible features throughout the property include:

 

  • ADA-accessible main entrances and common areas
  • ADA-accessible ground floor hotel entrance
  • Wide lobby entrance door
  • Hosts trained to assist with registration check-in
  • Accessible restroom on the ground floor
  • Elevator access to all floors of the hotel and separate events center
  • Audio/visual smoke detectors
  • Emergency sound, light, and strobe alarm systems
  • Braille signage to show elevator floor numbers and room numbers
  • Coffee bar on ground floor
  • Staff trained to offer assistance with reading of menus for bar/coffee areas for visually impaired guests
  • Staff with access to information about accessibility of guestrooms
  • Accessible seating in lobby 
  • Service animals welcome at no additional charge
  • Accessible seating in and accessible access to events center

Accessible guestrooms feature:

 

  • A spacious layout with clearances for wheelchair mobility throughout the rooms, including at desks, and the bathrooms
  • Open bed frames with clearance for personal lift devices
  • Vanities and mirrors in the bathrooms designed for use from wheelchairs
  • Lighting controls operated with toggle or push button switches that do not require tight grips
  • Lowered cocktail bars and mini refrigerators
  • Motorized solar roller window shades operated via lowered wall-mounted switches
  • Life safety devices designed for visually impaired and hearing impaired guests
  • Lowered power outlets
  • Braille room numbers
  • Key card readers positioned so that individuals who use wheelchairs may operate them
  • Door hardware usable with one hand, without tight grasping, pinching, or twisting of the wrist
  • Lever-type door handles
  • 32+ inch-wide openings for all doorways to and within rooms*
  • Controls, light switches, and power outlets at accessible heights*
  • Televisions with closed captioning capability
  • Lower sink height*
  • Lower towel hooks and racks*
  • Grab bars by the toilet and bath*
  • Roll-in shower with grab bars and permanent fold-down seat
  • Fixed showerhead
  • Handheld shower wand*

 

*Feature available in certain accessible room(s) only.

Reserve an accessible guestroom via our online booking engine. Please email info@twahotel.com to request any special arrangements or to answer your questions about the accessibility of the hotel and our guestrooms.

 

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